Frequently Asked Questions

What is Kuddly?
Kuddly is an entirely new approach to pet care, by offering the first mobile marketplace and giving pet owners direct, affordable access to veterinarians around the world.
What is a Chat session?
In those moments when you have an urgent question about your pet’s health, you can talk to our veterinarians instantly using text chat. Choose a vet that’s right for you, based on specialty, language, price or name. Sessions are 12 minutes long, but additional time can be added by the vet at their own discretion. You can upload photos or videos during your session to provide more information. After your session, you can leave a review to help other pet owners choose the best vet. Vets around the world are waiting to answer your questions.
What is the Mail system?
Our Mail system lets you email a question about your pet directly to a veterinarian of your choice. You can expect a personal response within 24 hours. You will be notified if your vet isn’t able to answer your question. Help your vet by making your questions as detailed as possible by adding images or photos!
Are there any ways I can talk to a veterinarian for free?
Yes! When you first join you can earn $2 USD just by sharing Kuddly on your Facebook page or by successfully inviting your friends and family. There will also be special events on our Facebook page where you can find coupons. The amount you earn from sharing, inviting, or from coupons will be added to your balance, which will automatically be applied when you complete a Chat or Mail session.
How does Kuddly work?

Step 1. Choose your vet
Choosing veterinarians has never been so easy. You can search for your veterinarian according to their specialty, language, name or even price. Use the veterinarian’s reputation points, ratings, and reviews from other pet owners so you know what to expect and can make an informed decision.
Step 2. Talk to your chosen vet
After you have chosen your veterinarian, you can ask them your everyday pet health questions right away with a text chat session. You can even upload photos and videos to provide more information. Chats are 12 minutes long. If your selected vet is not online, you can send them a message through the Mail system and get a reply within 24 hours.
Step 3. Rate and review your vet
When your session finishes, we ask you to rate your vet and provide a brief review to help other pet lovers who use Kuddly. You can also add the veterinarian to your favorites list.

How do you verify the veterinarians?
We are VERY strict about our verification policy for veterinarians. We verify our vets in multiple ways to ensure you are talking to a licensed professional who is verified to answer your concerns. Before a vet can be verified, they must submit multiple forms of ID and license credentials to the Kuddly team. Our team then manually verifies if the information match and if the licenses are valid.*
How much do I have to pay?
You can view veterinarians of various price ranges and choose the one that best fits your criteria and needs. Mail starts at just $2 per message while Chats start at $10 per session. We give you the power of choice.
How long do I have to wait to talk to a veterinarian?
Kuddly offers instant responses through Chat sessions, and next day replies with our Mail system. As long as your chosen vet is online at the time, there is no wait for a Chat session. For the Mail system vets will typically respond to your message within 24 hours. Average response times may vary.

What if I am not satisfied with the service I’ve received?
As we say at Kuddly, all pets deserve world-class wellness. If you are not satisfied, please tell us why in the review at the end of your session. We’ll either make it right or give you your money back. If the charge occurred less than 30 days ago and you’d like to request a refund, simply contact Customer Support. Kuddly refunds are typically processed within one business day, however, your bank or credit card company may take an additional 3-5 business days to make the funds available in your account. There will be a 7.5% charge added to each refund. Please review our refund policy for more information.
What are my payment options?
You can currently use all major credit cards to purchase sessions. We will be expanding to extending other methods of payments soon. The balance you accumulate through sharing on Facebook, inviting your family and friends, or redeeming coupons will automatically be applied towards your purchases.

* Kuddly cannot warrant or guarantee the legitimacy of the credentials or identities of the provided credentials of the professionals. You acknowledge that Kuddly will not be liable for any loss or damage caused by your reliance on any information or content contained in sessions.

What is Kuddly?
Kuddly is an entirely new approach to pet care, by offering the first mobile marketplace and giving pet owners direct, affordable access to veterinarians around the world.

What is a Chat session?
You can talk to pet owners instantly using text chat. Chat sessions are 12 minutes long, but you can add additional time at your own discretion. After each session, the pet owner will rate and review your service, which will increase your visibility and potential income through Kuddly. Remember, Kuddly operates world-wide, and pet owners everywhere are seeking your expertise!

What is the Mail system?

Pet owners can send you a message through Kuddly’s Mail system. You have 24 hours to either reply to, or decline the message with a valid reason.
How does Kuddly work?
Step 1. Activate/Verify Your Account We employ a very strict verification process. After you have activated your account through invitation, you are asked to upload a photo of your veterinary license and government-issued photo ID. Your payout details need to match the name on your license and government-issued ID.
Step 2. Open Your Online Practice
After your account has been activated and verified, you may open your online practice. Write a brief introduction, configure your language, specialty, and price. Finally, turn on your availability, when you’re ready to help pet owners worldwide!
Step 3. Start Talking to Pet Owners Instantly
Kuddly will automatically forward pet owner requests to you whenever you are available to chat. Chat sessions are 12 minutes long. Pet owners will leave you a rating and a review once the session is complete. Ratings and reviews are also an important factor in increasing your income on Kuddly!
Step 4. Increase Your Reputation Points and Get Awesome Reviews to Promote Yourself
Through your activities on Kuddly, you will be able to earn Reputation Points and reviews to promote yourself and increase your pet owner base to maximize your income.

How do I get verified?

Kuddly employs a very strict verification process for new veterinarians. You are asked to upload a photo of your veterinary license and government-issued photo ID. Your payout details will need to match the name on both documents.

How do I open my practice?
After your account has been activated and verified, you may open your online practice. Write a brief introduction, configure your language, specialty, and price. Finally, turn on your availability, when you’re ready to help pet owners worldwide!

What legal and regulatory issues should I consider before opening my practice?

It is crucial that you read the Terms of Use before you initiate your first session.
Kuddly veterinarians should NOT diagnose or prescribe anywhere on the platform. Kuddly is for informational and educational purposes only and it is critical that you recommend pet owners go into a physical veterinary clinic for diagnosis, prescription, and treatment.

How much should I charge for my service?

Kuddly is a marketplace where supply and demand take control of the pricing. You may choose your price according to market value. An average price for ongoing sessions will be given as guidance but at the end of the day, you’re in control.

Can I invite my fellow veterinarian friends?

Kuddly highly encourages veterinarians to invite their fellow veterinarians to join our service. For a limited time you’ll receive $15 USD per for each successful invite, and be awarded additional Reputation Points based on the number of successful invites. Please take a closer look at the Gamification Guide.

How does the reputation point system work?

Reputation points are the backbone of Kuddly’s leaderboard. Reputation points are shown on each veterinarian’s profile. It will be immediately clear, to other veterinarians and pet owners, which veterinarians are most reputable. * Note. It is vital you try to earn as many reputation points as possible as this is directly related to Reward Rates and the likelihood of pet owners choosing you!
Please take a closer look at the Gamification Guide.

How does the payout system work?

Veterinarian payouts will be carried out twice a month on the 5th and 20th through ACH or PayPal, whichever is convenient for you! Reward Rates will be based on the percentile ranking of your activity and performance on the platform. Please check the Reward Rate & Ranking Section on the Gamification Guide.

What are the service fees and how much are they?
Service fees on Kuddly are 30% per transaction. However, by accumulating Reputation Points on Kuddly, you can reduce this to 21%.

How do I refund my pet owners?
In our Refund Policy, we allow pet owners to request a refund within 30 days of their session. In the case of a Refund Request, we are obligated to withdraw payment for the session.