Payouts to veterinarians will be processed automatically, three times a month via Direct Deposit or Paypal. The amount that is paid out will be determined by various factors including Reward Rate, Reserve Rate, and the Threshold Amount.
Payouts will be carried out two times a month: 5th and 20th of each month.
Each month will be broken down into two pay periods:
1 – 15: Pay period 1 – paid out on the 20th
16 – 30/31: Pay period 2 – paid out on the 5th
The reserve rate is a portion of a veterinarian’s net earnings that Kuddly will withhold per pay period, in case of refunds and chargebacks from consumers. Please refer to the table below for the reserve rates.
| Age of your account on Kuddly | Reserve Rate |
|---|---|
| 3 months or less | 15 % |
| More than 3 months | 5 % |
There are two ways to collect your earnings.
- 1) Direct Deposit (ACH): This is only available for veterinarians based in the U.S.
- Transaction fee: $0.50
- 2) Paypal: This is available for all veterinarians.
- Transaction fee: Paypal withdrawal fee – Please refer to Paypal’s policy
There is a threshold net earnings amount in order for veterinarians to cash out their earnings. Payout will not be processed unless the net earnings amount is equal to or greater than the payout threshold.
Minimum Payout Threshold: $20*
*This amount may be subject to change at any time.
Any refunds or chargebacks initiated by a consumer will result in the reversal of credits from the veterinarian’s earnings. If we notice a large amount of refunds or chargebacks initiated for a certain vet, the vet’s account will be suspended while the Kuddly team investigates for possible suspicious activity and the quality of the sessions being provided to the consumers.
Net earnings – Veterinarian’s total earnings after taking out the Kuddly service fee.
Refund – Return of funds back to the consumer.
Chargeback – Consumer contacts credit card issuer to reverse a completed transaction.
For further questions contact support@kuddly.co
